We work with our clients to ignite ideas by deploying our knowledge, experience and health solutions directly into the heart of their strategy.
We  accelerate  knowledge transfer and skills across organisations using our experience to deliver mentoring and managable   change.
We forge solutions
What we do
Healthsmiths is outcome driven and service orientated

Healthcare Consultancy

Shared Service Management

Integration, Workflow

Our consultancy approach is based on collaboration and absorption into the organisation. We adapt to align expectations and outcomes of our clients, supporting:​​

Business Process and Change Management
  • Establish Expectations
  • Communicate Direction and Objectives
  • Communication strategy
  • Establish Consensus and understand engagement
  • Benefits realisation and monitoring

Program Office and Program Management
  • Establish program areas
  • Capacity and resource Planning
  • Agree and Establish Methods and PO Approach
  • Agree Charters and Governance
  • Establish and manage Scope
  • Document Work and project plans
  • Risk assessment
  • Monitoring and addressing issues

Workflow and IT Integration
  • Enabling Technology
  • Identify Cost Reduction Activities
  • Support Quality Care Improvements
  • Provide Subject matter expertise and recognised standards and tools
  • Deliver Workflow Solution Design and Delivery
  • Introduce advanced technologies
  • Business analysis, design and benefit realisation

Organisational Assessment
  • Identify and implement issue management
  • Develop Strategies
  • Establish and Manage Change
  • Organisational transformation
  • People and process analysis
  • Strategy recommendation
  • Operational planning and implementation
  • Process implementation and improvement

Healthcare solutions require key initiatives across patient engagement to better support collaboration across a provider community. Care coordination is underpinned by the ability to share data across systems orchestrated by clinical workflow.​​
Healthsmiths, assists organisations to address these challenges by spanning clinical and non-clinical systems, securely exposing information across diverse platforms. From individual physicians and patients to hospitals and specialty providers, healthcare communities need to integrate information across disparate locations and technologies.
Driven by the need to achieve improved care at lower costs, Healthsmiths are providing proven solutions and a healthcare platform to promote the exchange of health information.
Transition to an efficient and effective Shared Service Organisation necessitates change and requires:
  • Staff to act as the Business Relationship Managers and Business Service owners
  • Purchase and Implementation of a self service and automated service request workflow tool – used for more than IT workflow automation
  • Additional resources to design, build, test, deploy and support the automation of many thousands of service requests
  • Advisory and coaching support to drive process, service and organisational improvement to rapidly move to the future state

Reduce cost through automation of services to: realise the savings, increase productivity and create an excellent service that minimises end-user and business interactions.

Information Service Processes need to be improved and standardised, additional IS roles will be required:
  • Business Engagement Managers
  • Technical and business service orchestration analysts

Technology is required to provide:
  1. Actionable service catalogue
  2. Enterprise workflow orchestration
  3. Integration with systems such as Service Desk solutions, Active Directory, SAP, Enterprise Service Bus, etc.
Introducing automated service request management and service catalogue solutions will:
  • Reduce the time spent by end-users in dealing with IS
  • Reduce the effort required by IS to manage the service requests
  • Allow IS to absorb future growth in staff numbers and/or service request volumes with minimal resource uplift
  • Provide an enterprise wide platform for service request management and self-service that will also suit Facilities, Security, HR, Finance, Procurement and other corporate services
Turning ideas into strategy into solutions